Collaborate With Your 24-hour Monitoring Agents
Whenever your home alarm system in Provo goes off, your 24-hour monitoring experts will spring to action. The first move is to verify your alarm, and that means reaching out to you. The protocol they abide by is dependent on the type of emergency. For instance, when the emergency is due to a medical situation, a single effort will be made to reach you before assistance is sent out. If you have a burglary alarm - the most common type of alarm - a monitoring specialist will follow these procedures to contact you:
- An attempt will be made to reach you via the central command panel. You will typically be asked for a passcode.
- If that attempt doesn’t result in a reply, a call is attempted to your primary contact number.
- A secondary number or your first contact person is called next.
- If there still isn’t an answer, nearby police officers are dispatched.
- Your monitoring specialists will follow up with you again after authorities are notified.
If you're not able to converse with monitoring agents, don't worry. Help will still be sent even when you're unable to confirm the emergency.
Get prepared for any situation with a Vivint home alarm system in Provo
Stay ready for any situation with a contemporary home alarm system in Provo from Vivint. Call (385) 455-7233 to start customizing your home’s defense today.