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What should I do when my Provo home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your residence – and your family – against the multitude of risks you could experience, like break-ins, fire, and flooding. Even though your home might be ready, that doesn’t necessarily mean you are. Do you understand what to do if your Provo home alarm system goes off? The blasting of an alarm is often jarring, disorienting, and may incite panic. Your best bet is to stay level-headed and follow these easy suggestions.

Steps to Take Whenever Your Home Alarm System In Provo Sounds

You don’t want to be in this situation, but it’s also the reason why you put in a home alarm system from the outset. You’re roused in the middle of the night with the distinct blaring of an alarm after a security sensor has been triggered. So what is your next move?

  1. Stay calm. This is simple to say but harder to accomplish when your home security alarm is ringing loudly, and your heart is beating rapidly. But keeping yourself calm is the most effective way to assess the situation. Avoid the impulse of trying to handle the emergency yourself but instead allow your monitoring agents and first responders to carry out their job.
  2. Protect your family members. Your main focus should be your loved ones and leading them to safety. In the event of a intrusion, this might involve going to a designated secure area as far from entrances as possible. The intruder was likely already turned away by the alarm, but it’s always a good idea to take extra precaution. If there’s smoke or a fire, please exit your house right away.
  3. Don’t forget your smartphone. The vast majority of individuals keep their cell phones with them all the time these days, but you may forget to take it during a crisis. Try to remember it. You’ll have the opportunity to stay in touch with your monitoring professionals and obtain notifications through your home security app.

Collaborate With Your 24-hour Monitoring Agents

Whenever your home alarm system in Provo goes off, your 24-hour monitoring experts will spring to action. The first move is to verify your alarm, and that means reaching out to you. The protocol they abide by is dependent on the type of emergency. For instance, when the emergency is due to a medical situation, a single effort will be made to reach you before assistance is sent out. If you have a burglary alarm - the most common type of alarm - a monitoring specialist will follow these procedures to contact you:

  • An attempt will be made to reach you via the central command panel. You will typically be asked for a passcode.
  • If that attempt doesn’t result in a reply, a call is attempted to your primary contact number.
  • A secondary number or your first contact person is called next.
  • If there still isn’t an answer, nearby police officers are dispatched.
  • Your monitoring specialists will follow up with you again after authorities are notified.

If you're not able to converse with monitoring agents, don't worry. Help will still be sent even when you're unable to confirm the emergency.

Get prepared for any situation with a Vivint home alarm system in Provo

Stay ready for any situation with a contemporary home alarm system in Provo from Vivint. Call (385) 455-7233 to start customizing your home’s defense today.